Delivery

CLICK & COLLECT OPTION 

Order online and select local pickup, to save on delivery costs and enjoy the convenience of your ready-made gift, with swift turnaround!

We operate our local pickup Mon-Fri (excluding public holidays), 9am-2pm. Typically your order will be ready to collect within the hour!  

If ordering on the weekend, or after 2pm Mon-Fri, then it will be available to collect on the next business day. If you require a specific pickup time outside of these hours, please contact us and we will do our best to arrange this for you.

DOOR-TO-DOOR DELIVERY OPTION

What delivery method do you use?

We use a combination of courier and postal services for our deliveries, selecting the best method based on the distance and destination, to provide an efficient service to ensure freshness and quality of presentation of your gift. We always endeavour to use the most reliable service for your delivery location.

Our delivery rates are fixed for your convenience - no nasty surprises at checkout! Only in the event of rush orders or large deliveries may we need to quote you a different price.

We even offer a SAME DAY delivery service for those last minute gifts!

Please refer to our Delivery Information Chart below for details (all prices include GST, all times are AWST).

Please note, delivery timeframes are referenced in business days, not calendar days. We are not responsible for delivery delays outside of our control. 

DELIVERY INFORMATION CHART

 
Please note, that with the exception of our Same Day service, all delivery times are approximate as they are influenced by courier collection times, courier parcel volumes, and road and weather conditions. In some cases a delivery may arrive earlier than stated, but no liability is accepted for deliveries arriving later than stated.

*Same Day service has some specific parameters to meet our flat rate offer. Only available to postcodes within a 20km radius of our location (an indication is Joondalup (N) to Kalamunda (E) to Coogee (S)). Outside of this radius is subject to a courier quote (please contact us). Recipient must be present, or there must be sufficient access to the premises to safely leave the gift in their absence (ie. no security gates, etc). It is your responsibility to check these details prior to booking the Same Day service, as parcels that cannot be safely delivered incur a second delivery fee to be returned to us, that we must pass on.

**Price indicated is per gift box. 

2023 Christmas Lodgement Dates

The following recommendations have been made by our delivery partners, for best chance of delivery before Christmas Day*:

What if I require a more urgent or weekend service?

As detailed above, we are more than happy to accommodate urgent, same-day deliveries within the Perth metropolitan area, perfect for a last minute gift. We usually require notification by 11am to enable this service. Within Perth metro we are usually able to arrange Saturday deliveries also, if booked by 10am. Sunday deliveries are not currently available. Please always contact us if you have any extenuating circumstances and we will do our best to assist you.

What if the person is not at home or at work to receive their gift?

We typically provide the authority to leave (where safe and possible) the gift at your recipients home if unattended, or with a colleague or reception at their workplace if they are unavailable. The delivery drivers are experienced and use their discretion when leaving parcels, if they deem it be unsafe, or it is unable to be left due to security gates and the like, then a card will be left to collect the parcel from their local post office or parcel agent, or in some cases redelivery is arranged. 

Do you deliver to hospitals?

Yes, of course! It is a lovely way to show someone you care with a 'get well soon' gift or to welcome a new baby, for example. With any hospital delivery the instructions must be very thorough, including relevant wing, ward, room number, etc. If the recipient has been discharged from hospital before the gift arrives it is not the responsibility of Ginger B to cover the cost of redelivery. Please ensure your recipient will be there to receive their gift and in the case of an unexpected change to their circumstances, you may always call us here at Ginger B and if there is the opportunity to change the delivery destination we will do our absolute best to accomodate it.

Are the delivery vehicles refrigerated?

No, Ginger B gifts do not contain any perishable items so they are transported within standard courier vehicles. It is important to note therefore, that gifts containing chocolate pose the risk of softening during high temperatures whilst in the courier vehicle. Ginger B is not liable in the instance that chocolates or any other products are altered as a result of their transportation. All of our products are stored in a cool environment prior to delivery, and gifts are delivered as an express service wherever possible to minimise this risk.

Do you deliver internationally?

Yes, upon request. Each gift must be assessed with regards to any restrictions relevant to the country it is travelling to, and also its size and weight to determine delivery cost. So, please contact us via email to make arrangements. All prices quoted on this website are in Australian dollars.

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